Privacy Policy

At H20 PTY LTD (ABN 61 667 359 515) trading as Hi-Tech Eco Solutions (“Hi-Tech Eco Solutions”, “we”, “our”, or “us”), protecting your privacy is a priority.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). It applies to all products, services, and activities offered by Hi-Tech Eco Solutions.

1. Information We Collect

We may collect personal information in several ways, including when you:

• Visit our website.
• Request a quote or a call back.
• Register on our website or place an order.
• Subscribe to newsletters or complete forms.
• Participate in promotions, surveys, or contests.

Personal information may include:

• Name
• Email address
• Contact number
• Property address

You may also browse our website anonymously.

Non-personal information we may collect includes:

• Browser type and version
• Device and operating system
• Internet service provider
• Other technical details about how you access our website

Cookies & Tracking

Our website uses cookies to improve your browsing experience. Cookies help remember your preferences and monitor website performance.

You can disable cookies via your browser settings. However, some parts of site may not work properly.

For remarketing and advertising, we may use cookies across platforms like Ads. You can opt out via:

• Network Advertising Initiative (NAI)
• Google Ad Preferences Manager
• Google Analytics Opt-Out Browser Add-on

2. How We Use Your Information

We use personal information to:

• Deliver the products and services you request
• Notify you of promotions, deals, or updates
• Respond quickly to customer service inquiries
• Analyse how users interact with our website and services
• Improve our products and offerings
• Run promotions, surveys, or contests
• Send newsletters, emails, or SMS communications (with consent)

3. Sharing & Disclosure

We may share your personal information with:

• Hi-Tech Eco Solutions subsidiaries
• Third-party service providers (e.g., call centres, IT providers) who help run our business

When sharing information overseas, we take reasonable steps to ensure recipient complies with Australian Privacy Principles or equivalent laws.

We may also disclose your information where required by law, regulation, or court/tribunal order.

4. Security of Your Data

We take reasonable steps to protect your personal information from access, alteration, or misuse by using secure storage, data handling practices, and encryption appropriate.

5. Accessing Your Information

You can request access to the personal information we hold about you by our Privacy Officer at info@hitechhotwater.com.au

• We may ask for proof of identity (e.g., driver’s licence).
• In some cases, a small fee may apply to cover admin costs.
• Access may be limited if it impacts another person’s privacy.

6. Correcting or Deleting Your Information

If your personal information is inaccurate, outdated, or you wish it to deleted, please contact us at info@hitechhotwater.com.au We will update, correct, or remove your as required.

7. Complaints

If you believe we have not complied with the Australian Privacy Principles mishandled your information, please email our Privacy Officer at info@hitechhotwater.com.au

We take complaints seriously and will respond promptly.

8. Unsubscribe / Opt-Out

You may unsubscribe from our communications at any time by info@hitechhotwater.com.au

9. Updates to This Policy

We may update this Privacy Policy from time to time to ensure compliance Privacy Law. The latest version will always be available on our website.